Member Experience

Supporting the Member Experience 

We are dedicated to creating an exceptional experience for all our members. Our efforts are focused on ensuring that everyone feels welcomed, supported, and connected from the moment they join our community. Here's how we enhance the member experience:

New Member Calls

To ensure a smooth and welcoming start, we host a new member call each season. These calls provide an opportunity to ask any questions you may have about the upcoming season, learn more about Stonewall (including how our leagues and events operate), and discuss ways to get involved. It's our way of making sure new members feel valued and informed from the beginning.

New Member Mixers

Our new member mixers are designed to help newcomers integrate into the community. These events offer a relaxed and friendly environment where new members can meet each other, as well as more experienced members. Mixers are a great way to break the ice, build connections, and start to find your place. 

Free Agent Teams

We understand that joining a league for the first time can be intimidating, especially if you're doing it alone. That's why we create teams composed entirely of free agents who are new to the league. This approach ensures that everyone on the team is starting from the same point, making it easier to bond and build team spirit.

End of Season Surveys

Feedback is crucial for our continuous improvement. At the end of each season, we conduct surveys to gather insights from our members about their experiences. These surveys cover various aspects of the league, including organization, communication, events, and overall satisfaction. The feedback we receive helps us identify areas for improvement and implement changes to enhance future seasons.

Ongoing Support and Engagement

Beyond these initiatives, we are always available to support our members. Whether you have questions, need assistance, or want to share your ideas, our team is here to help. We encourage open communication and are committed to ensuring that every member has a positive and rewarding experience with Stonewall Sports - Philadelphia.

Through these efforts, we strive to create a vibrant, inclusive, and supportive environment where all members can enjoy sports, make new friends, and feel part of a dynamic community. Join us and discover the difference that a dedicated and caring organization can make in your recreational experience.

Want to know more? Contact John.

John Sweeney (he/him)
Membership Experience Director
johns@stonewallphilly.org